FAQ
Frequently asked questions
Frequently Asked Questions
International freight and customs formalities can involve nuances that are not apparent at first glance. Here we answer questions that arise before submitting a quote request or signing a contract – especially regarding delivery times, liability, costs and customs processes.
The most common reasons are customs checks, incomplete documentation, and import requirements of the destination country.
Read more
For international transport, delivery time does not depend solely on distance. Delays can be caused by:
Incomplete or inaccurate invoice
Incorrect HS code or insufficient product description
Physical customs control
Port or airport congestion
Geopolitical restrictions or sanctions
Weather conditions
Correctly formatted documentation and accurate information about the shipment significantly reduce risks.
Only if the actual shipment details differ from the information provided or unforeseen additional costs arise.
Read more
The quotation is based on the customer's on the submitted dimensions, weight, route and nature of the goods. Changes may occur if:
Actual weight or dimensions are greater
The classification of goods is changing
Customs adds an inspection or storage fee
Variable port or fuel charges
We will inform the client and coordinate the changes before additional costs are applied.
Liability depends on the delivery clause and international transport conventions.
Read more
In international transport, the carrier's liability is limited (e.g. CMR, Hague-Visby, Montreal convention). The compensation limit may not cover the full value of the goods.
Therefore, we recommend using separate cargo insurance for particularly valuable or fragile shipments.
Incoterms determine when and to whom responsibility passes and who covers transportation and customs costs.
Read more
Incoterms (e.g. EXW, FCA, FOB, CIF, DAP, DDP) are international delivery terms that regulate:
Risk transfer
Transportation cost breakdown
Customs duties
Insurance liability
An incorrect delivery clause can lead to unexpected costs or liability disputes.
Yes, customs has the right to carry out documentary and physical checks.
Read more
Customs may:
Check documents
Open the package for physical inspection
Request additional explanations or certificates
Physical inspection may be time consuming and may incur additional costs (storage, inspection fee).
If the item is light but bulky, the price is calculated based on the volume, not the actual weight.
Read more
In transport, two indicators are compared:
Actual weight (kg)
Volumetric weight (weight calculated from dimensions)
The higher figure is used as the basis for settlement. This is common practice in air and road transport.
Yes, but a correct invoice and accurate product description are required.
Read more
For shipments from private individuals, it is important to:
Accurate product description
Marking the value of goods
Correct recipient contact information
Incomplete documentation is one of the main causes of customs delays.
The goods may be returned, put into storage, or in certain cases destroyed.
Read more
If the recipient refuses or does not respond:
Storage fees apply
Return shipping costs may apply.
In some countries, the goods may be subject to forced sale or destruction
It is worth confirming the recipient's readiness before sending.
No, each country has its own import restrictions and regulations.
Read more
Depending on the country, there may be:
Certification requirements
Licenses
Special marking requirements
Complete import bans
Electronics, medical products, chemicals and food are particularly sensitive.
Very accurate - general descriptions cause customs delays.
Read more
For example:
❌ “Machine part”
✅ “Stainless steel industrial pump spare part”
An accurate description helps determine the correct HS code and avoid additional checks.
The HS code determines customs duty, VAT and import rules.
Read more
The HS code (Harmonized System Code) is an international classification of goods. It is used to determine:
Customs duty rate
Tax obligations
Import restrictions
An incorrect code may result in additional fees or fines.
Not always – planning the right route can be just as fast and more cost-effective.
Read more
On some routes, combined transport (e.g. road + air connection) can offer the optimal balance between price and speed.
This is recommended for goods with high value, delicate or risky routes.
Read more
The carrier's liability is internationally limited. The insurance covers:
Damage
Disappearance
In certain cases, partial destruction
This gives a sense of financial security.
Storage fees often start to accrue within a few days.
Read more
Depending on the country, the free storage period may be limited (e.g. 2-5 days). After that, daily charges apply.
Often yes – especially with documentation and customs issues.
Read more
We can help:
When correcting documents
In customs communication
Finding an alternative transportation solution
Each case requires individual assessment.
Yes, sanctions and regional conflicts can affect routes and costs.
Read more
International logistics depends on:
Trade restrictions
About sanctions
Regional conflicts
On the closure of transport corridors
In such situations, we adjust routes and provide the customer with up-to-date information.
Exact dimensions, weight, product description, value and destination address.
Read more
The more accurate the information, the more accurate the price and the more realistic the delivery time. You will need:
Weight and dimensions of the goods
Value of goods
Detailed description
Origin and destination
Expected delivery time
Incomplete information may cause later price corrections or delays.